Brisbane City Council Video Testimonial

CloudVision planned, filmed and produced this video case study which brings to life Dimension Data working with Brisbane City Council to roll out a new unified messaging environment to around 8,000 staff. Watch this video to learn how they achieved this over a single weekend!

This video testimonial was filmed in Brisbane after a comprehensive planning workshop with Dimension Data. The Brisbane cutaways were filmed by CloudVision to give the viewer a strong sense of Brisbane City Council’s (BCC) role.

Transcript

Nick Brant – Chief Information Officer

Brisbane City Council is the largest local government in Australia, one of the largest in the world. They are Australia’s “New World” city, focussing very strongly on the growth of Brisbane, the economic development of Brisbane, and really providing the right services to our residents, building a better Brisbane. Our email platform was holding us back, it was quite legacy, not very flexible, and it really wouldn’t let us collaborate and communicate, as a team across council, and supporting the residents of Brisbane, so we really needed something to give us better collaboration, better flexibility, and better integration with all the new tools, and mobile devices that are coming forward.

Stephen Wilkinson – Program Director

Brisbane City Council went through a tendering process. Dimension Data won were the successful respondents to that tender. Dimension Data managed to demonstrate their experience in doing messaging migrations in significantly large email migrations.

Nick Brant – Chief Information Officer

Dimension Data are very open. Very open and upfront, helping us work out what we really did want, confirming our requirements, confirming what really were important things to us for this project, like migration of the data, ease of use, and minimal impact on our staff and then helping us come up with a plan that delivered on that successfully.

Stephen Wilkinson – Program Director

We engaged with Dimension Data in a partnership model, actually embedding Dimension Data staff within the project.

Mike Mitchell – Queensland Microsoft Project Manager

There was a lot of activity around the planning that had to be done. The rigour that needed to be put into place. What we needed to do was establish a tried and proven methodology that would stand up to the execution across the weekend of some 10,000 mail accounts.

Stephen Wilkinson – Program Director

So Brisbane City Council faced two challenges in delivering the messaging migration. Firstly the technology challenge of migrating over 10,000 mail boxes and the significant amount of data within those mail boxes in a short amount of time. And secondly having all the staff switch over to a new messaging platform again within a short space of time and having everyone ready for that change, trained adequately, comfortable with that organisational change.

Nick Brant – Chief Information Officer

We had a lot of floor walkers and quite an innovative approach to how to support the users. We had a lot of gurus and experts in each of the floors that people could go to if they had questions with fluoro safety vests on them. They were walking the floors in case anyone had a question. They could raise their hand and someone could come over and help.

Stephen Wilkinson – Program Director

The level of skillset that Dimension Data brought to bear allowed us to deliver the migration over the weekend with such a large volume of data, delivering a fantastic result in a short period of time.

Nick Brant – Chief Information Officer

A understand this has never been done before in the world. We migrated 10,000 email accounts all in one weekend from Groupwise to Exchange, all with the archiving, all with the user training and everyone ready to go first up Monday morning. They came to work, Exchange was there and it worked. And everyone was just astounded that it had been as successful as it was. It really was a very innovative approach. A very successful approach and something that has never really been done at that level anywhere else in the world.

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